Privacy Policy
Effective Date: 3/16/2026
Pure Planet Water (“Pure Planet Water,” “we,” “us,” or
“our”) respects your privacy and is committed to protecting the personal
information you provide to us through our website, by phone, in person, and
through our services.
This Privacy Policy explains what information we collect,
how we use it, how we protect it, and your choices regarding your information.
1. Who We Are
Pure Planet Water
Website: https://pureplaneth2o.com/
Phone: (516) 548-6292
Email: [email protected]
If you have questions about this Privacy Policy or our data
practices, please contact us using the information above.
2. Information We
Collect
We may collect the following types of information:
Personal Information
– Name
– Company name
– Phone number
– Email address
– Service address or business address
– Information you provide when you contact us, request
information, schedule service, or submit a form
Website Usage
Information
– IP address
– Browser type
– Device information
– Pages visited
– Time spent on pages
– Referring website
– General usage and analytics data collected through cookies
or similar technologies
3. How We Collect
Information
We collect information when you:
– Visit our website
– Fill out a contact form
– Call, email, or otherwise contact us
– Request product or service information
– Schedule service, delivery, or installation
– Communicate with us as a customer or prospective customer
4. How We Use
Information
We may use your information to:
– Respond to inquiries
– Provide customer support
– Schedule and confirm appointments
– Coordinate service, delivery, or installation
– Send account-related updates
– Follow up on information you requested
– Improve our website, services, and customer experience
– Maintain business records
– Comply with legal obligations
5. Cookies and
Analytics
Our website may use cookies and similar technologies to
improve functionality and analyze website traffic. These technologies may
collect information such as browser type, pages visited, and time spent on the
site.
You can usually modify your browser settings to decline
cookies. Disabling cookies may affect certain website features.
6. How We Share
Information
We do not sell, rent, transfer, or otherwise share your
personal information with any external organizations under any circumstances,
even with your consent, except where required by law.
We do not share mobile opt-in data, SMS consent, or phone
numbers with third parties or affiliates for marketing or promotional purposes.
Any service providers or internal systems used to support
our operations act only as our contractors or data processors and are required
to protect your information, use it solely for authorized business operations
on our behalf, and are not permitted to use, sell, disclose, or retain your
information for their own purposes. We maintain strict internal controls to
prevent unauthorized sharing.
7. Data Security
We use reasonable administrative, technical, and physical
safeguards to help protect personal information from unauthorized access, use,
alteration, or disclosure. We maintain strict internal controls and access
limitations designed to ensure personal information is not shared with any
unauthorized parties. However, no method of transmission over the internet or
method of storage is completely secure.
8. Your Choices
You may contact us to:
– Request access to the personal information we have about
you
– Request correction of inaccurate information
– Ask questions about how your information is used
9. SMS/Text Messaging
Privacy
If you provide your phone number and consent to receive text
messages from Pure Planet Water, we may send you informational SMS messages
related to:
– appointment scheduling and confirmations
– service updates
– delivery coordination
– technician arrival updates
– customer support
– follow-up regarding your inquiry, account, or requested
information
Message frequency varies. Message and data rates may apply.
You can opt out of SMS messages at any time by replying
STOP. For assistance, reply HELP or contact us at (516) 548-6292 or
[email protected].
SMS consent is not shared with third parties or affiliates
for marketing purposes.
10. SMS Consent and
Opt-In
We obtain consent before sending informational SMS messages.
Consent may be obtained verbally over the phone or in person, depending on how
you interact with us.
When consent is collected, customers are informed that:
– message frequency varies
– message and data rates may apply
– they can reply STOP to opt out
– they can reply HELP for assistance
11. Third-Party Links
Our website may contain links to third-party websites. We
are not responsible for the privacy practices or content of those third-party
sites.
12. Children’s
Privacy
Our website and services are not directed to children under
13, and we do not knowingly collect personal information from children under
13.
13. Changes to This
Privacy Policy
We may update this Privacy Policy from time to time. Any
changes will be posted on this page with the updated effective date.
14. Contact Us
Pure Planet Water
(516) 548-6292
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